Return to Stock Report

The Return to Stock Report uses the Workflow Delivery/Will Call Queue to show all prescriptions that have been on the shelf for a user-defined number of days and should be returned to stock. Using the report as a guide, you can Reverse/Void the claims and put the prescriptions back into inventory.

Before running this report, the following options must be set up:

• The Workflow Delivery/Will Call option must be checked and the number of days before returning to stock must be specified in the option, Return to Stock After (Days). Both options are in Store Control/Store Level Options/Workflow Queue Setup.

• The employee performing this function must have Security Access for Workflow.

With these options enabled, the Return to Stock Report can be printed and then the prescriptions can be manually transferred or scanned to the Return to Stock Queue.

The system also offers the option to click on the Detect Return icon in the Return to Stock Queue and automatically pull in all prescriptions that printed on the Return to Stock Report to the Return Queue so they can be Reversed/Voided one after another.

 Customers who do not use Workflow can use the Return to Stock Queue to Batch Reverse/Void claims. However, the Return to Stock Report and the Detect Returns function are not available. Turn on Workflow Delivery/Will Call Queue to access the Return Queue and then manually add prescriptions to Reverse/Void.

To run the Return to Stock Report and Reverse/Void Claims:

1. Access NRx.

2. Click Workflow on the Rx Processing Task bar. Workflow Options display. Make sure Delivery/Will Call is checked.

3. Click Go on the Workflow Options window to display Packaged Prescriptions for Delivery/Will Call:

4. Click , Return to Stock List. A report prints a list of all prescriptions that have been on the shelf for more than 14 days from the date entered in the Store Control:

5. Return to the Packaged Prescriptions for Delivery/Will Call queue and click , Return to Stock. The Return to Stock scan displays:

6. Using the Return to Stock Report, manually enter or scan prescriptions to process. Click Process and the first prescription to Reverse/Void displays:

7. To automatically pull in all prescriptions into the Return to Stock scan, click Detect Returns. To remove a prescription from the scan, click Remove Rx from List:

8. When all prescription claims have been reversed and voided, they display in the ECS Log as an Accepted Reversal. The stock is now ready to return to inventory.