on the main tool bar to view the details. The Claim Rejection Detail screen
displays:To view details for a Rejected claim:
1. From the ECS Log, double-click the Rejected claim or press the corresponding
function key. You can also highlight the claim and click
on the main tool bar to view the details. The Claim Rejection Detail screen
displays:
2. The Messages box displays Rejection Codes, along with a brief description. Double-click the Rejection Code for the claim to view suggestions for correcting the claim:
3. To correct the claim, click 
on the
main tool bar. The Rx Summary General Information screen displays. Make
the necessary corrections and
press CTRL+S or click 
.
4. To fill the prescription, click 
on the main tool bar. The Filling Options screen displays:
5. The Resubmit box is automatically selected and grayed out. Click
or press ENTER
to resubmit the claim. The Transaction Record is automatically updated.
Return to Electronic Claims Overview