ShipRx™

Includes the Credit Card Authorization Monitor Application (CCAM)

The Internal Revenue Service mandates that Flexible Spending Account Cards (FSA or flex cards) be processed only in pharmacies with an Inventory Information Approval System (IIAS) in place. As a result of this requirement, pharmacies that process these cards will need to keep the flex card, and additional cards to cover items that are not FSA eligible, on file. This feature is also needed by pharmacies that process mail orders.

The NRx Pharmacy System, in conjunction with the QS/1 Point-of-Sale System, offers the fields necessary to store and verify multiple credit cards. The QS/1 Point-of-Sale System must use the PA-DSS compliant version of PaySentry® for storing the card data.

Many customers’ prescriptions are picked up, and paid for, by family members. These payors may use different credit cards and have different addresses than the patient. To protect customers and pharmacies from fraudulent transactions, and unnecessary processing fees from card companies, an Address Verification System (AVS) is used for verifying card information used for recurring billing.

ShipRx includes the following files and functions:

Reports

• The Customer Credit Card file stores patient credit card information. More than one card may be stored for each patient. Only masked card information is stored. Report fields are available for Patient Demographics, Patient Security Journals, Pharmacy and POS Patients.

  CC-Card ID

  CC-Card Priority

  CC-Patient Code

  CC-Patient Order

  CC-Cardholder Name

  CC-Masked Card #

  CC-Card Expiration

  CC-Bill Address Strt

  CC-Bill Address Ln 2

  CC-Bill Address City

  CC-Bill Address Zip

  CC-Bill Phone

  CC-Date Added

  CC-Time Added

  CC-Last Date Used

  CC-Last Time Used

  CC-Max Amount

  CC-Delete

  CC-FSA/HRA

  CC-Use Mail Address

   

   

• Credit card information cannot be accessed from the POS Patient File. This information is stored in the Customer Credit Card file.

• Report field selections in the Tickler File

  TK-CC Charge Error

  TK-CC Charged

  TK-CC Notified Pat

  TK-CC Pre-Auth Error

  TK-CC Pre-Auth Succs

  TK-Payroll Deduction

  TK-Payroll Amount

   

   

   

• Report field selections to the Pharmacy Patient File

  PT-Pay Schedule

  PT-Delivery Method

   

   

• Report field selections to the Patient Demographic File

  PD-Pay Ded Max/Prd

  PD-Pay Ded Max/Order

  PD-Pay Ded Total/Prd

   

   

• Report field selections to the Pharmacy Transaction File

  TX-Batch Payment

  TX-Batch Fee Applied

  TX-Payroll Posted

   

   

• Report field selections to the Workflow File

  WF-CC Charge Error

  WF-CC Charged

  WF-CC Notified Pat

  WF-CC Pre-Auth Error

  WF-CC Waiting

  WF-Payroll Pending

   

   

File Maintenance

• File Maintenance for Pharmacy and POS include options for the credit card file.

• POS File Maintenance includes an option for the customer credit card file labeled QS1 Credit Card

  Copy, Clear, Reload

  Key Build

  File Verification

  Compression

  System Initialization

   

   

• Pharmacy File Maintenance includes an option for the customer credit card file labeled QS1 Credit Card

  Copy, Clear, Reload

  Key Build

  File Verification

  Compression

   

   

• Pharmacy File Maintenance includes an option for the patient contact file labeled Card Contact History

  Copy, Clear, Reload

  Key Build

  File Verification

  Compression

  Purge

  NOTE: Contact Records should be purged when the Batch Record associated with it is purged.

   

   

• Pharmacy File Maintenance includes an option for the credit card authorization queue labeled Card Authorization Queue

  Copy, Clear, Reload

  Key Build

  File Verification

   

   

• Rx Miscellaneous File Purge flags manual batch records for deletion

Store Control, Store Level Options, Pricing

• Credit card functions in Store Control, Store Level Options, Pricing are:

  

1. • Perform Credit Card Pre-Authorizations

    

   • Record Successful Pre-Authorizations in Tickler

    

   • Complete Pre-Authorizations in Workflow Delivery

    

   • Minutes Between Last Fill and Pre-Authorization

    

   • Credit Card Authorization Monitor Register

    

   • Automatically Apply A/R Credits to Payment Total

    

   • Automatically Apply A/R Balance Due to Payment Total

    

Payment Options display if you have QS/1 Point-of-Sale and ShipRx. The A/R Options display if you have the A/R Module. If Perform Credit Card Pre-Authorizations is unchecked, all other options are disabled.

• A combo box with two options, By Patient and By Head of Household, display in Automate Batching in Store Control, Store Level Options, System.

  

• Two columns, Fee and Prepay, display in the Delivery Method window in Store Control, Store Level Options, Rx Filling. The Fee column is available for each delivery method and can be edited. PrePay is used for prescriptions with specific delivery methods.

  

A/R Options

• A sidebar icon, Payroll Deduction, displays on A/R Options.

  

• The window, Pay Schedules, is available from the Payroll Deduction screen. Two links display for the Pay Schedules option; 'Create' displays when there are no schedules set up and 'Edit' displays when schedules have been set up.

  

• Up to 20 Pay Schedules can be created and up to 25 characters can be entered for the description. Each ID should begin with 00 and increment by one.

• Options from the Pay Schedule window are Save, Next and Update Patients.

• The Pay Schedule window is available from the Patient Record and Payment Authorization screen, but cannot be edited.

Store Control, Security Access

• Store Control, Security Access, Add Employee and Manage Employee options are:

1. • Approve Payroll Deductions (General Security Rights, Accounts Receivable)

    

   • Credit Card Authorization Monitor (General Security Rights, System Utilities)

    

   • Update Payroll Deduction Options (Pharmacist/Technician Security Rights, Patient Access)

    

   • Complete Pre-Authorization/Charge Patient (Pharmacist/Technician Security Rights, Prescription Access)

    

•  These Security Access Options display if you have QS/1 Point-of-Sale and ShipRx.

Patient Record

• The fields, Delivery Method and Head of Household, display on the Patient Record, Additional Info, Patient Preferences screen. The Delivery Method window cannot be edited from the Patient Record; it can only be edited in Store Control, Store Level Options, Rx Filling. Select the Head of Household from the Patient Scan. The user must have security access to add/edit patients for this field. The Batch Patient Record function includes the Delivery Method and Head of Household fields.

  

• The sidebar icon, Payment Authorization, displays on the Patient Record. The sidebar icon, Payment Info, is now Insurance Information. Payment Authorization displays if you have QS/1 Point-of-Sale, the POS system is set to store card data and the user logged in has a SQL authorization role of 0 or 1.

• The Payment Authorization screen displays Credit Card and Payroll Deduction Options. Payroll Deduction Options display if you have the A/R Module and ShipRx. If not, the screen only displays credit card information. Click Add Card on the tool bar to enter a new credit card. The user must have security access to use this function. New cards added default to the patient mailing address.   

  

• The Payment Authorization screen displays options for defaulting payroll and credit card payments:

1. • Check Default Payments to use a card for payment and then check Use Head of Household to determine if cards should be pulled from the head of household or patient account.

   • Check Default Payments under Payroll Deduction Options to use a payroll deduction for payment

    

• If a payment is not defaulted for a prescription when it is filled, the prescription displays in the Workflow Error Resolution Queue and on the Workflow Report with the note 'No Payment Selected.'

Credit Card Record

• A window, Edit Credit Card, displays over the Patient Record. Fields on this window that can be edited include FSA/HRA Card, Max Authorization Amount, Use Mailing Address, Address (Street), Address Line 2, City, State, Zip and Phone. When Use Mailing Address is checked, all fields in the Billing Address section are disabled and the patient's mailing address displays as the billing address.

  

• The options, Reswipe, Save and Cancel, display at the bottom of the screen:

1. • Click Reswipe and the window for reswiping the card displays. The credit card record with updated card information then displays.

    

   • Click Save and any changes to the card record are saved and the system returns to the credit card scan on the Patient Record.

    

   • Click Close and the system returns to the credit card scan on the Patient Record without saving changes.

    

• If the user has security access to view credit card numbers, a Lock icon displays on the Edit Credit Card window with the message Press the lock to edit/view credit card data. When the lock is clicked, the secure login screen from the Windows client displays. If the user does not have security access, this icon does not display.  

  

Prescription Processing

• The Delivery Method for a new prescription defaults from the Patient Record.

• Automatic and manual batching programs save the delivery method and delivery address on batch records when a prescription is filled. If the delivery method for the prescription does not match the selected delivery method for the batch, a message displays giving the customer the option to use the order method or the prescription method for all prescriptions in the order. If the delivery method for the prescription is blank, the order method is automatically used.

  

• The filling process determines if the prescription delivery address matches the delivery address of the batch. If not, a message displays giving the customer the option to select the address to use or split the batch and place the current prescription in a different batch.

• When a new prescription is entered, the payment options default according to the following:

1. • If automated batching is enabled and a batch has been created for the patient, the payment information defaults from the previously entered prescription.

    

   • If automated batching is not enabled, the payment information defaults from the Patient Record.

    

   • If the selected delivery method on the prescription is flagged for use with pre-authorization, the payment information defaults on the filling window. Payment information is not defaulted if the delivery method is not flagged for pre-authorization.

    

• When pre-authorization is checked, and the delivery method is flagged for used with pre-authorization, the Workflow Record displays Pre-Auth Waiting status.

• Click here to review details on defaulting payment options.

  1. Determining the total amount due for a prescription:

  • If the Store Option for Auto Apply Credits is checked, any negative balance on the patient's charge account is subtracted from the total due.

  • If the Store Option for Auto Apply the Balance Due is checked, any positive balance on the patient's charge account is added to the total due.

   

  2. Reviewing payroll settings. If payroll deduction is enabled, the total due is checked against the remaining payroll balance available:

  • If there is enough remaining balance to cover the total, the maximum deduction per order is checked. If the total does not exceed the maximum deduction per order, the full amount is entered as a payroll deduction.

  • If the total is more than the maximum deduction per order, the maximum deduction amount for this payment is entered and the remaining total is covered by the credit card.

  • If there is not enough remaining balance to cover the total due, the remaining balance is checked against the maximum deduction per order. If the remaining balance is less than the maximum deduction per order, the remaining balance is entered as a payroll deduction for this payment and the remaining total is covered by the credit card.

  • If the maximum deduction per order is less than the remaining balance, the maximum deduction amount for this payment is entered and the remaining total is covered by the credit card.

   

  3. Evaluating credit cards. Credit cards default from the head of household identified on the selected Patient Record. If head of household is not set, credit cards from the Patient Record are evaluated:

  • The card maximum authorization amount is compared to the amount due. If the amount due is less than, or equal to, the maximum amount allowed, the card is populated with the total amount due.

  • If the amount due is greater than the card maximum authorization amount, the maximum amount is applied as the total for that card and the next card on the record is evaluated.

  • If the total amount due is not completely covered by the existing card, the remaining balance could be charged to the patient's A/R Account.

   

  4. Charging deficits (account charges/credits do not occur until auto post procedures are completed through POS). The deficit is charged to the patient's A/R account in the following instances:

  • The system is authorized for the A/R Module; the patient charge account is not blank; the charge account does not have an overdue amount (or if an overdue amount is found and the store has options set to allow charging to an overdue account); the patient is flagged to automatically charge prescriptions (or if blank and the patient is in a facility and the facility is set to auto charge); or if no facility exists or the facility option is blank and the store default is set to auto charge.

  • If the total due was adjusted to include the current A/R balance, the adjustment is removed so that patient is not charged again when prescriptions are auto posted through POS.

   

   

• The tab, Payment Options, displays on the Filling Options window. Up to five payment options can be added per customer.

   

  Screen 1. Filling Options, Payment Options

  Five payment methods added and payroll deduction is over the max deduction per order. Batch not yet created for patient.

  

  Screen 2. Filling Options, Payment Options

  At least one payment slot is available and payroll deduction is over the max deduction per order. Batch not yet created for patient.

  

   

NOTE: This option displays when the system has Point-of-Sale which is set up to store card data using PaySentry and the employee logged in has the appropriate SQL role for accessing cards in Pay Sentry.

• Added a window, Select Payment Method. Click Add Payment Method from the Payment Options window and select a method of payment for the current batch. When a payment method is selected, it populates on the Payment Options window.

  Screen 1. Select Payment Method

  All payment options available.

  

  Screen 2. Select Payment Method

  All payment options available with Check/Money Order selected.

  

Payment types are:

• Credit/Debit Card from Patient: When checked, the Patient Credit Card Scan displays so a card can be selected   

  

• New Credit/Debit Card: When checked, follow the system prompts for adding a new card

• Check/Money Order: When checked, type the check number

• Charge to Account: When checked, the patient name (or head-of-household name, if applicable) displays on the Filling Options window.

NOTE: You must have the A/R Module to use this option.

• Cash: When checked, Cash displays on the Payment Options window

• Payroll Deduction: When checked, the patient name (or head-of-household name, if applicable) displays on the Filling Options window.  

Payment Options functionality:

1. • If automated batching is used and the patient has a batch started, this batch number displays on the screen with Batch Total as the amount header. Otherwise, New Batch displays in the batch number area with Rx Total as the amount header.

    

   • If manual batching is used and the patient does not have a batch started, New Batch displays in the batch number area with Rx Total as the amount header. If a batch has been started, Batch Total displays as the amount header.

    

   • If any third party transactions in the batch have not been adjudicated, the message 'Not all prescriptions in the current batch have completed third party adjudication. The final price may differ after adjudication.' displays at the bottom of the screen.

    

   • If a batch is not found and the current prescription is a third party, the message 'Third party adjudication has not been completed for this prescription. The final price may differ after adjudication.' displays at the bottom of the screen.

    

Accounts Receivable

• The Automatic A/R Posting Report posts batch totals for transactions flagged for batch payment.

  

• The option, Reset Pay Period, displays on the A/R menu. This option displays only when the system is authorized for Shipping Management. When selected, a new Select Option screen to reset pay periods for selected patients displays.

  

  

Security Journal

• Updated the Security Journal, Customer Change Journal to log changes to the customer credit card file. New credit cards display in the journal with a description of NEW CREDIT CARD.

  

If you are printing Patient Security Journals and capturing the Payment Method, the following entries will be in the payment type field:

F = FSA

C = Credit Card

P = Payroll Deduction

K = Check

A = A/R

Label Routine

• Routine 376 prints the patient credit card number from the Point-of-Sale Patient File.

Tickler File

• The Main Tickler and Patient Tickler Scans display credit card pre-authorization/charge errors, payroll approvals and pre-authorization/charge success messages.

  

If Workflow is being used, Tickler Records for successful/failed messages are not generated. These messages are handled in the Workflow Queue.

• Tickler Reports to print pre-authorization, charge or payroll status in the Task Type column.

  Tickler Report Printed from the Patient Tickler

  

  Tickler Summary Report

  

• The window, Review Payroll Deduction for Account, displays over the Tickler Scan. Select a patient from the Tickler Scan and this window displays at the top of the screen. There are four separate screens for this function depending on the employee's security access setup: 1) the employee is authorized to edit both patient payroll amounts and approve deductions, 2) the employee is not authorized to approve deductions but is authorized to edit patient payroll amounts, 3) the employee is authorized to approve deductions but is not authorized to edit patient payroll amounts and 4) the employee is not authorized to edit payroll amounts or approve deductions.

   

  Screen 1. Review Payroll Deduction for Account

  Employee authorized to edit patient payroll amounts and approve deductions. Payroll ID displays next to patient name.

  

  Screen 2. Review Payroll Deduction for Account

  Employee authorized to approve deductions, but is not authorized to edit patient payroll amounts.

  

  Screen 3. Review Payroll Deduction for Account

  Employee not authorized to edit patient payroll amounts or approve deductions.

  

Payment Review

• The window Payment Details can be accessed from the Tickler Queue (Main and Patient), Automated Batch Details and the Workflow Queue. If the pre-authorization or charge fails, payment methods and amount fields can be edited on this window. Click here to view functions available on the Payment Details window.

  • Void Batch: Available from the Tickler Queue, Workflow Queue and Batch Details. When selected, pre-authorizations or charges are reversed. The user must have security access to void transactions.

  • Charge Batch: Available from the Tickler Queue, Workflow Queue and Batch Details. This function is valid only for successful pre-authorizations and is disabled if the user does not have security access to complete pre-authorizations.

  • Complete: Available from the Tickler Queue. When selected, the Tickler Record is marked complete and the next item for processing displays.

  • OK: Available from the Tickler Queue, Workflow Queue and Batch Details. When selected, the Payment Detail window closes.

  • Add Payment Method: Available from the Tickler Queue, Workflow Queue and Batch Details. This function is available only if one or more card pre-authorizations/charges failed. When selected, the Add Payment window displays.

  • Save: Available from the Tickler Queue, Workflow Queue and Batch Details. This function is available only if one or more card pre-authorizations/charges failed, which changes the screen to edit mode.

  • Cancel: Available from the Tickler Queue, Workflow Queue and Batch Details. This function is available only if one or more card pre-authorizations/charges failed, which changes the screen to edit mode.  

  Screen 1. Payment Detail

  Automated Batch Review, card failed.

  

  Screen 2. Payment Detail

  Tickler successful pre-authorization message selected; Automated Batch Review, successful pre-authorization.

  

  Screen 3. Payment Detail

  Tickler successful charge message selected; Automated Batch Review.

  

Credit Card Authorization Detail

• Information about the pre-authorization/charge can be accessed from the Tickler Queue (Main and Patient), Batch Details and the Workflow Queue. If a pre-authorization is being reviewed, the Pre-Authorization Detail window displays. If a charge is being reviewed, the Payment Detail window displays. If a patient has been contacted by the pharmacy 'Patient Contacted' displays below the patient name. If the patient has not been contacted, 'Patient Not Contacted' displays. Click here to view functions available on this window.

  • View Batch: Available from the Tickler Queue, Workflow Queue and Batch Details. Function is available for all manual and automated batch types: failed, voided, successful pre-authorization and successful charge. When selected, the contents of the batch display.

  • Contacted Patient: Available from the Tickler Queue, Workflow Queue and Batch Details. Function is available for all manual and automated batch types: failed, voided, successful pre-authorization and successful charge. When selected, the patient contact history for the batch displays.

  • Edit Card: Available from the Tickler Queue, Workflow Queue and Batch Details. The user must have the appropriate PaySentry SQL role to edit/view credit card information. Function is available for failed, voided, successful pre-authorization and successful charges. When selected the patient credit card details record displays.

  • Resubmit: Available from the Tickler Queue, Workflow Queue and Batch Details. Function is available for failed pre-authorization/charges. When selected, the pre-authorization/charge is resubmitted. When accessed from the Tickler Queue, the record is marked as completed and the next item displays for processing.

  • Cancel: Available from the Tickler Queue, Workflow Queue and Batch Details. Function is available for failed, successful pre-authorization and successful charges. When selected, the pre-authorization/charge is reversed. When accessed from the Tickler Queue, the record is marked as completed and the next item displays for processing.  

   

  

  Screen 1. Pre-Authorization Detail

  Pre-authorization error.

  

  Scree 2. Pre-Authorization Detail

  Successful pre-authorization.

  

Patient Contact Notes

• The scan, Contact History for Batch, displays five notes per page and up to 256 characters of text for each note. Select New Contact Note to display the Contact Note window. Notes can be edited or created on this screen.

  

  

Workflow

• The Workflow Scan checks flags for credit card pre-authorization errors and then displays those errors in the Workflow Error Resolution Queue. Pre-authorization must be checked in Store Options to use this function. If errors exist, and are selected for processing, the Credit Card Detail window displays. Functions from Workflow Queues include:

  

1. • A tool bar button, Payment Details, displays on the Label/Dispensing, QA, Delivery/Will Call and Error Resolution Queues.

    

   • A tool bar button, Resubmit Failures, displays on the Error Resolution Queue.

    

   • When processing items from the Delivery Queue, credit card pre-authorizations are queued to be completed as charges. The Workflow Record is not marked as delivered until all pre-authorizations have been successfully charged. A successful completion of all charges checks out all prescriptions in the batch and creates a POS transaction.

    

• The Workflow Report prints the pre-authorization status in the Task Type column for card errors: PRE-AUTH FAILED for failed messages, CHARGE FAILED for completion/charge errors and PAYROLL PENDING prints for payroll approvals. This report prints from all Workflow Queues.

Prescription Status

• The Prescription Status window displays Workflow messages for records pertaining to pre-authorization:

  

1. • If the prescription is waiting for pre-authorization, Authorizing Payment displays in the Status column.

    

   • If a pre-authorization error occurred, Pre-Authorization Error displays in the Status column.

    

   • If a charge error occurred, Pre-Auth Charge Error displays in the Status column.

    

Automated Batch Scan

• The Batch Scan window displays this information in the Status column:

  Screen 1. Batch Scan

  

  Screen 2. Closed Batch

  Pre-authorization error

  

  Screen 3. Closed Batch

  Charges complete

  

1. • Authorizing Payment: Prescription is waiting for pre-authorization

    

   • Pre-Authorization Error: Pre-authorization error occurred

    

   • Pre-Auth Charge Error: Charge error occurred

    

   • Payroll Pending: Payroll deduction is waiting approval

    

A batch closes automatically when performing credit card pre-authorizations and the time delay in Store Options is met.

• Functions from the Batch Scan window include viewing payment details, closing the batch manually, splitting or removing the batch.

• Added a column, Closed, to the Batch Scan window which indicates the batch is closed and additional prescriptions cannot be added.

Pharmacy at a Glance

Updated the dashboard data collection program to not count Workflow items that are waiting for credit card pre-authorization or payroll deduction approval. This function applies to all queues except Error Resolution.

Credit Card Authorization Monitor Application (CCAM)

The CCAM is the application used for processing pre-authorizations and charges through the pharmacy system. When the application is launched, users must have security access rights to the CCAM to login. After the login, the Authorization Queue displays. The queue displays the ten most recent authorization records with columns for Batch, Date/Time Entered, Cardholder, Status, Response and Amount. Cards must be processed one at a time.

Card processing functions from the queue are different depending on whether or not Workflow is used.

• Card processing with Workflow

  • A failed pre-authorization/charge moves all prescriptions in the batch to the Error Resolution Queue

  • When all cards are approved, all prescriptions move to the next enabled Workflow Queue.

  • When all charges are successful, all records are marked as delivered.

  • If the POS system is set up to allow partial approvals, a partial approval may occur for pre-authorizations. If the amount cannot be covered with the payment types listed, the prescription is moved to Error Resolution with the message Partial Approval - Please Review Payments.

• Card processing without Workflow

  • A failed pre-authorization/charge creates a new Tickler Record for the batch (one record per batch, not one per prescription)

  • When all pre-authorizations are approved, a new Tickler Record for the batch is created

  • When all charges are approved, a new Tickler Record for the batch is created

  • If the POS system is set up to allow partial approvals, a partial approval may occur for pre-authorizations. If the amount cannot be covered with the payment types listed, a Tickler message, Partial Approval - Please Review Payments, is created.

   

Checkout Details

Point-of-Sale checkout details can be accessed from the Pharmacy Transaction Record by clicking Checkout.

Price Plan

The price plan error message is 'Payment Exceeds Maximum Amount.'

Printer Selection

The option, Invoice/Delivery Ticket, is available on the Printer Selection, Default Printers window. This option displays only if the system has ShipRx.

Print Invoice/Delivery Manifest

There is an option to print an Invoice/Delivery Manifest for each order at the time the Point-of-Sale transaction is generated. The option Print Invoice/Delivery Ticket must be checked. The invoice contains a detailed list of each item in the batch, added handling fees if any, added A/R balance or A/R credits where applicable, each payment processed and the amount due.

Automated Batching

The batch details window includes invoice information. The section, Invoice/Delivery Ticket, displays in the Delivery Address section. This section displays only if the batch is completed, paid for and a Point-of-Sale transaction created.

Reports

• The following reports support multi-ship functions:

1. • Customer Delivery Address File fields  

     DA-Record Sequence #

     DA-In Care Of

     DA-Last Date Used

     DA-Last Time Used

     DA-Start Date

     DA-Stop Date

     DA-Priority

     DA-PO Box

     DA-Notes

     DA-Type

     DA-Specialty Rx

     DA-Refrigerated Dflt

      

    

   • Transaction File fields  

     TX-Delivery Addrs ID

    

   • Patient Demographic File fields  

     PT-Head of Household

    

File Maintenance

File Maintenance functions (copy, clear, reload, key build, file verification and compression) include an option for the QS1 Delivery Address file.

Patient Record

• The field, Delivery Addresses, displays on the Patient Record, General screen. This field displays only if the system has ShipRx. The link displays 'Create' if addresses have not been entered; otherwise, 'Edit' displays.

  

• Copy delivery addresses is an option when copying a Patient Record. The head of household field is always copied.

Prescription Processing

The field, Specialty Rx, displays on the new prescription entry screen for regular and electronic prescriptions. The option displays only if the system has ShipRx.

Delivery Address Scan and Record

• The window, Delivery Address Scan, displays on top of the Patient Record. The head of household name displays in the title bar if available; otherwise the patient name displays. Up to ten addresses display in the order in which they were entered. Double-click a record to display the Patient Delivery Address Record.

  

• Click New on the tool bar to add a Patient Delivery Address Record. The option to designate an address as the refrigerated default is on this record. The prescription can also be flagged as a Specialty Rx on this screen.   

  

Default Delivery Address

• When a new prescription is entered, or a prescription is selected from the patient profile, the delivery address defaults from the patient or head of household.

• When arranging the delivery, the refrigerated/non-refrigerated flags are checked if needed.

The refrigerated flag overrides the PO Box flag.

Prescription Record

A sidebar button, Delivery Information, displays on the Prescription Record. The Delivery Information screen displays only if the system has ShipRx. Click Change Address to display the Delivery Address Scan. If the drug dispensed is marked as refrigerated, only addresses in the scan flagged as refrigerated display. A check box, Show Non-Refrigerated, gives the user the option to display all records. The drug may be flagged as a Specialty Rx on this screen. The Specialty Rx designation is saved for refill prescriptions.

Filling Options

The delivery address displays in Filling Options, Delivery Options if the system has ShipRx and the Store Option to display delivery options during filling is checked. If ShipRx and the Store Option are set up, the Filling Options window has three tabs: Fill & Print, Interface Options and Delivery Options.

Refrigeration Warning

A Delivery Warning displays if the drug is flagged as a refrigerated item and the delivery address is a PO box. This message displays during filling or when a profile only or a label only function is used.

Transaction Record

The Transaction Record displays the delivery address on the Delivery Information screen in the IVR/Delivery Processing section when the system is authorized for ShipRx.

Labels

Label routines for delivery address information.

Interfaces

The AutoMed and SI Baker Interfaces will send the delivery address associated with the transaction. Information is sent in ZAP 8 where the alternate address is populated.